The Bonnyville Regional Fire Authority has officially opened its new Emergency Communications Centre while also launching Next Generation 9-1-1 services.
The transition happened on June 15 at 10 a.m. and was completed without any disruption to emergency services. Officials say meticulous planning, testing, IT resources, BRFA Leadership and public safety personnel, the relocation to the new facility and the digital cutover to the NG9-1-1 platform were done seamlessly, with zero disruption to emergency services.
“This marks a transformative milestone for public safety in our region,” said Deputy Chief of Communications, Annamarie Wirachowsky. “By combining a modern, state-of-the-art physical facility with next-generation digital technology, we are significantly enhancing our dispatch capabilities, improving regional interoperability, and ensuring out team has the tools they need to protect the communities we serve.”
The move to Next Generation 9-1-1 creates an internet protocol-based emergency network designed to improve reliability and support future technology enhancements. The new Emergency Communications Centre also provides a modern workspace designed to support both emergency respsonse operations and staff well-being.
Despite the upgrades, residents won’t notice any changes in how they access emergency services. In an emergency continue to dial 9-1-1 as usual.
“The BRFA extends its sincere gratitude to its technical partner, stakeholders, and frontline Emergency Communication Officers whose extensive training and validation ensures a flawless transition.”
